Making a complaint
Moorfields Eye Charity is committed to upholding the highest standards in our fundraising activities. If you are unhappy with our work, please get in touch.
If you have a complaint about any aspect of our fundraising, please write to Rachel Jones, director of Development at Moorfields Eye Charity, 162 City Road, London EC1V 2PD or email rachel.jones310@nhs.net.
Please provide your contact details together with a brief description of the problem and date it occurred.
You should make your complaint within 90 days of the fundraising incident or communication about which the complaint is being made.
We will acknowledge your complaint and respond fully within 30 days of receiving the complaint. If at the end of this process you are not satisfied with the response you receive, you can refer your complaint to the Fundraising Regulator.
Records relating to a complaint will be retained for at least 24 months from the date on which the complaint was made (as required by the fundraising regulator), except where data protection law requires the information to be put beyond use earlier than this (for example, where a complainant requests that their information be destroyed).
Our supporter promise
Our policies
