Prioritising patient support

Moorfields’ integrated patient support service is now a well-established element of the care we provide to patients. The service was launched in 2012 thanks to support from the Marie-Louise von Motesiczky Charitable Trust and improves the patient experience by offering vital psychological and emotional support and professional counselling.

The timing of emotional support can be crucial for patients receiving bad news and so there is a need to ensure support is available across the entire hospital network. We were delighted when the Marie-Louise von Motesiczky Charitable Trust extended its support to fund an Emotional Support Worker Co-ordinator as part of a two-year pilot across Moorfields East which began in Autumn 2015.

Tracy Luckett, Moorfields Director of Nursing & Allied Health Professionals is committed to ensuring that every patient who attends the hospital has access to emotional support. 

This appointment will lead and manage a team of emotional support volunteers to be located in all the clinical areas across Moorfields East.  My hope is that if the pilot is successful, we can replicate this network of emotional support workers across the other three directorates, so that all patients have access to this service where they are being treated.

In addition to the funding being provided by the Marie-Louise von Motesiczky Charitable Trust, Moorfields is also very grateful to the Thomas Pocklington Trust for agreeing to recruit the volunteer support workers and fund their training programme.