A man standing next to the 'Wecome to Moorfields' sign outside the entrance to Moorfields.

The Friends of Moorfields volunteers are vital to making Moorfields run smoothly, but their work has been a little different over the last year. Andrew, who has volunteered at Moorfields for five years, talks about his experience.

When Andrew was a young child he had operations on his eyes at Moorfields. He always said that he would like to volunteer at Moorfields.

Andrew often helps patients by accompanying them to their appointment and enjoys the chats they have on the way.

Andrew started volunteering following his retirement and says he was welcomed with open arms and had excellent training and support.” He particularly likes the camaraderie of the Friends and being part of a team.

His duties as a volunteer include assisting patients at the check-in kiosks, giving directions to the various clinics, and helping at the reception desk of Medical Imaging to help shorten the queue.

It’s a very important role and I feel proud that I can help to make Moorfields a safe place to be. I like the feeling of helping patients at a time when they may be distressed or worried.

Andrew, volunteer

Andrew has had to adapt as changes were made to his role due to the pandemic. He is still meeting and greeting patients but the difference is that now he gives out face masks and hand sanitiser so that they can safely attend their appointments.

Moorfields Eye Charity are proud to fund the Friends of Moorfields volunteer programme. These dedicated volunteers are at the heart of what makes Moorfields Eye Hospital such a special place.